Check payments, receipts and billing activity
Confirm whether a payment completed and find the details needed for support.
Pay through the options in Billing
Choose the purchase and a payment method currently offered to your account. Check the amount, currency and any transfer instructions. For a bank transfer, follow the exact reference and amount shown. Do not send money using details copied from an unrelated or expired checkout.
Wait for payment confirmation
Returning from checkout is not always the same as a confirmed payment. Check the status in Billing and allow the purchase to update. If a payment is pending, review its instructions before starting another purchase. A declined attempt and a completed charge should not be treated as the same event.
Keep a useful record
Use the available billing history, receipts or invoice details to identify the purchase. For a payment problem, provide support with the time, amount, currency and transaction reference. Never include card security codes, full card numbers, email verification codes or account passwords in a support request.
Related guides
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